Social Media

Stay up to date with all the latest information from us by following Edward River Council on social media. 

Why do we use social media?

We use social media to interact with our residents, ratepayers, businesses and visitors in a modern, convenient and efficient way. Social media is used by many people on a daily basis, allowing us to have an online presence and reach more people quickly when we have important news and information to share.

We aim to inform the community of what's happening, including:

  • Important news updates from Council
  • Alerts and updates on service changes and disruptions
  • Opportunities to be consulted on Council decisions and projects
  • Upcoming events and activities in the Edward River community, at the Edward River Library and the Peppin Heritage Centre
  • Links to interesting and useful information about Council published on our website

     

How we use social media

We use social media as an electronic noticeboard, where we can broadcast information quickly for convenient access by the community. We post updates and monitor sites on weekdays between 8:30am – 5pm, during Council’s business hours. Some posts and updates are scheduled to be published over the weekend or out of business hours. During emergency situations, we may also provide updates and alerts outside of normal office hours.

Our social media sites are not a customer service channel, so we cannot respond to questions. If you have any requests, enquiries or complaints, please contact us by phone, email or in writing; or visit our Customer Service Centre during business hours.

While we consider Facebook to be an informal communication channel, social media content created, sent and received by Council officials acting in their official capacity is a Council record and will be managed in accordance with the requirements of the State Records Act 1998 and Council’s approved records management policies and practices.

Our social media sites

Our social media 'house rules'

When commenting on any of Council's Facebook pages, we ask that you be respectful and courteous of other users and their opinions, and refrain from posting any content that:

  1. is defamatory, offensive, humiliating, threatening or intimidating to council officials or members of the public
  2. contains profane language or is sexual in nature
  3. constitutes harassment and/or bullying within the meaning of the Model Code of Conduct for Local Councils in NSW, or is unlawfully discriminatory
  4. contains content about the Council, Council officials or members of the public that is misleading or deceptive
  5. breaches the privacy of council officials or members of the public
  6. contains allegations of suspected breaches of the Council’s code of conduct or information about the consideration of a matter under the Procedures for the Administration of the Model Code of Conduct for Local Councils in NSW
  7. violates an order made by a court
  8. breaches copyright
  9. advertises, endorses or solicits commercial products or business
  10. constitutes spam
  11. would be in breach of the rules of the social media platform.

We also ask that you do not report any offensive material on Facebook to Council's pages, or post a link to it. Complaints about offensive material should be made directly to Facebook.

Posts not adhering to the above requirements will be removed. Users who repeatedly engage in inappropriate conduct may be blocked from Council's Facebook page in accordance with our Social Media Policy(PDF, 477KB). If you are blocked, you have a right of review via the process outlined in our Social Media Policy(PDF, 477KB).

Back to top